“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” ~Maya Angelou As the old adage goes, it’s not just what we say that matters — but how we say it. While preparing for an essay workshop I coached last month, I ran across some notes I’d made about the importance of “voice and tone” in our writing. Since most personal essays are conversational, our job as writers is to draw readers into the heart and soul of our stories. We want others to relate to our experiences; we don’t want to alienate them. The same is true…